Use of this website and the products and services
offered in it are subject to the terms and conditions set
out below. Using and purchasing products on our website implies
that you have read, understood and accepted these terms and
conditions.
We reserve the right to modify these Terms and Conditions
from time to time. Changes will be posted on the Homepage
of the website. Continued use of the website implies customer's
understanding and acceptance of these modifications.
Orders
See also our Ordering
Information page. Orders placed on this website are sent
through to us on-line via secure e-mail. If you would like
to contact us by post or fax please see our Contact
Us page for our postal address or e-mail us on info@kennedys-books.co.uk
You can also place orders by phone on UK +44 (0) 8456 440 261
during normal UK office hours.
Orders placed on-line will be confirmed automatically by
email. This does not guarantee that we can meet your order.
You will be contacted promptly if your order cannot be met
or if there is a delay in despatch and you will be refunded
as appropriate.
If you have asked for a prepayment invoice (pro-forma invoice)
it will be sent to you once we have received your order and
checked that all the books are still available. We will not
send any books out until payment has been received.
We will indicate if an item is available and we will aim
to keep this as accurate as possible. However, if we are unable
to supply an item that you have ordered, we will contact you
immediately and refund your money.
Prices are as displayed on our website and are in British
Pounds. There is also a Euro and US Dollar price shown but
these are approximate and may not have the current exchange
rate. We advise our customers to. We try to ensure that prices
shown on our website are accurate, but they will still need
to be validated before your order is processed. If there is
a price difference, we will contact you immediately and if
you wish to cancel your order, we will refund your money.
Prices displayed are exclusive of VAT and delivery charges.
At the moment there is no VAT charged on books in the UK so
VAT will be 0%. Please see the Delivery section below for
charges.
Payment
Payment can be by Amex, Visa or MasterCard credit card or
by Switch, Solo or Delta debit card if you are ordering online.
To ensure that shopping online is secure, your credit/debit
details will be encrypted so as to minimise the risk of your
details being read by an unauthorised individual as they are
sent to us over the internet.
You may also by cheque or postal order if you wish. Payment
will need to be received and cheques cleared before goods
are despatched.
Cheques should be in pounds sterling and drawn on a UK bank.
They should be made payable to ‘Kennedy’s Publications
Ltd. Please ensure that any postage charge is included. We
also accept Euro cheques for the equivalent amount in Euro
but please add 10 Euro to your payment total to cover bank
charges.
Payments can be made by bank transfer and full details of
our bank will be on the printed order generated when you order
on-line. They will also show on our pre-payment (pro-forma)
invoice if you have requested one. Please ensure that all
bank charges are paid.
No contract will exist between Kennedy’s Publications
Ltd and the customer until goods are despatched. Acceptance
will be deemed complete and effectively communicated at this
time. Ownership of the goods will pass to the customer on
receipt of payment and despatch of the goods.
Delivery
Delivery Charges including packaging per book are shown
below. These are based on 1st class recorded delivery in the
UK and a courier service for Europe and the rest of the world.
They are worked out automatically for you. We do not use normal
airmail as too many parcels have gone missing in the past.
If you would like to use your own couriers/arrangements please
contact us or say so in the ‘special instructions’
box on you order.
- UK addresses:
- £5.50
- European addresses: (excluding UK)
- £8.00
- Non – European Union addresses:
- £20.00
- Some heavier books will have a small extra charge
Our aim is to complete all orders and deliver within 4 weeks
depending on which titles you have ordered and payment method
used. If a book is unobtainable or temporarily out of stock
we will inform you of the delay and offer a full refund if
requested by you.
Whilst we will make every effort to deliver within the time
stated on our website, we will not be liable for any loss
caused to you by late delivery. Please notify us as soon as
possible either by telephone or email if you do not receive
your goods within a reasonable time. We will endeavour to
get your goods to you as soon as possible or you may cancel
your order and obtain a refund.
Refunds
1. Right of Cancellation
The United Kingdom's Distance Selling Regulations 2000 provide
you with a right to cancel your order for products at any
time up to the end of the seventh working day following the
day after the day on which you received the products. You
do not need to give us any reason for cancellation.
If you wish to cancel your order please either write to us
at Kennedy’s Publications Ltd, 347 Stratford Workshops,
London E15 2SP, United Kingdom, fax us on UK +44 (0) 8456
440 261 or email us at info@kennedys-books.co.uk
with details of your cancellation.
If you have already received the products you must carefully
repackage and return them to us at the returns address shown
below. Until you have returned the products to us, you must
keep them in your possession and take reasonable care of them.
We will credit the price of the cancelled products once we
have received and checked them. Returned books will only be
accepted if the titles are in a saleable condition. We will
not refund any postage costs incurred.
2. 30 Day Money Back Guarantee
In addition to the above, we also offer a 30 Day Money Back
Guarantee. If you have purchased an item within the last 30
days and for whatever reason you are not happy with it, please
call customer services on UK +44 (0) 8456 440 261 who will
issue you a returns number. Simply return the item unused
in its original packaging, quoting the returns number you
have been given, to the address shown below.
Once the item has been received, your refund will be processed.
Returned books will only be accepted if the titles are in
a saleable condition. We will refund the purchase price but
not any delivery costs incurred by us in sending the order
to you or incurred by you in returning the goods to us.
3. Damaged Goods
We will take great care to ensure that you receive your goods
in perfect condition and that they are in good working order.
However, if your goods are damaged or faulty, please call
customer services first on UK +44 (0) 8456 440 261. We will
either replace the goods or arrange a refund as appropriate.
We will issue you a returns number (which you will need to
include in the package) and instructions on how to return
the goods to us. You will need to obtain a proof of posting
certificate from your Post Office for us to be able to refund
your postage costs.
Returns Address:
Kennedy’s Publications Ltd
12 Blackstock Mews
London N4 2BT
United Kingdom
For all goods returned, you must use a secure delivery method
which requires a signature upon delivery as you will be responsible
for the goods until they are received by us.
Security
We want you to be able to order products from our website
with complete confidence. Your communication with our server
is secure using 128 bit Secure Socket Layer (SSL) technology
where supported by your browser. This means that your personal
details, including payment details, are encrypted when transmitted
to us.
When you ‘Proceed to Checkout’, secure pages
are indicated by the address on the Address/Location bar changing
from http:// to https:// and a padlock key in the bottom right-hand
status bar of your web browser.
General
We reserve the right to change or withdraw any part of our
website.
If considered necessary, we reserve the right to refuse
you access to the website.
All rights in the designs and information on our website
are owned by us. These are protected, as appropriate, by copyright,
trademarks and other intellectual property rights. You may
only view, reproduce or print the materials on this website
for the purpose of ordering goods from us.
You will be responsible if you breach these terms of use
and will reimburse us for any loss caused to us as a result
of your misuse.
If any of these Terms and Conditions are unenforceable, it
shall not affect the enforceability of the rest of these Terms
and Conditions.
Your statutory rights as a consumer remain unaffected.
These terms are governed by the laws of England and Wales.
Any disputes arising will be dealt with by the courts of England
and Wales only.
Disclaimers
This website and its contents are provided to you on an “as
is” and “as available” basis. We do not
make and expressly disclaim to the fullest extent permitted
by law any and all representations or warranties of any kind
with respect to this website and its contents including without
limitation its completeness, accuracy, fitness or suitability
for any purpose or freedom from viruses.
We, our directors, employees and other agents shall not
be liable for damages of any kind including without limitation,
direct, indirect, special or consequential damages, loss of
income or profits, loss of or corruption of data, loss of
or damage to property or claims of third parties, arising
out of or in connection with your use of this website.
We are not responsible for any losses resulting from your
use or the inability to use our website or resulting from
unauthorised access to, or alteration of your transmissions
or data in circumstances which are beyond our control, nor
that use of our website will be completely error free or uninterrupted.
We will not be responsible to you if we are unable to provide
our Internet services for reasons beyond our control.
Links to other sites
We accept no responsibility for the contents of any other
websites to which this website has links and shall not be
held responsible or liable for any loss or damages caused
or alleged to have been caused by use of, or reliance on,
any content, goods or services available on such sites.
Complaints / Feedback /
Recommendations
Please feel free to give us any feedback, recommendations
or comments about our service and website. We take this very
seriously and aim to deal with any problems or difficulties
in a timely, fair and effective manner. Please email us on
info@kennedys-books.co.uk
or telephone Customer Services on UK +44 (0) 8456 440 261. |
